Join The Team

We are proud to be a female-founded and run business, driven by creating beautiful pieces for, and by women. We are looking for people who are dedicated, innovative, and above all, passionate to join us on our journey. 

Current Positions

Casual Stylist
The Opportunity
We are seeking a fashion focused Casual Sales Assistant / Stylist to join our team. Reporting to the Store Manager, you will provide exceptional customer service and be passionate about connecting with and styling clients whilst maintaining a beautifully presented store. This is a Casual position and will require availability over weekends, public holidays and peak periods throughout the year.

Responsibilities
- Delivering exceptional in-store customer service & seamless connection with our digital space
- Building positive relationships with all customers
- Maintain current product knowledge and confidently communicate this to customers
- Ensure a high level of personal presentation and be a brand ambassador
- Display awareness of loss prevention
- Maintain appropriate stock levels on the floor in line with brand direction
- Ensuring the store is beautifully presented always

Ideal Candidate
- Minimum 5 years experience in a customer service role (fashion ideally)
- Strong communicator with a passion for delivering exceptional customer service
- Have a passion and understanding of fashion & trends
- Immaculately presented
- A love of the s t e e l e. brand

To apply, email your resume and cover letter to melissa@steelelabel.com
Customer Care Agent
The Opportunity
We’re looking for a Customer Care agent to join our Head Office team. Reporting to the eCommerce Manager, the Customer Care agent will assist in providing the best possible shopping experience for our customers with exceptional, personalised on-brand service.

The successful candidate will primarily be responsible for contact with our customers through e-mail, live chat, social media and phone. A retail background, passion for women’s fashion and high-level customer service skills are essential for this role. The candidate will be a smooth communicator with empathy for customers and a motivated team player. They are calm under pressure, build trust easily with others, and are a problem solver by nature.

Responsibilities
- Provide exemplary service and support to customer inquiries primarily through email, telephone, live chat and social media (AU & Global)
- Build relationships with our community of customers
- Process online returns, refunds and issue credit notes
- Resolve order issues and troubleshoot website errors
- Assist eCommerce, inventory & logistics teams as required

The Ideal Candidate
- Retail background – Previous experience in contemporary womenswear will be highly regarded
- Strong problem solving skills
- Driven by exceeding customer expectations
- Excellent written and verbal communication skills
- Tech savvy - Experience with Shopify, Gorgias and eParcel will be highly regarded
- Passionate about fashion
- Professional, yet approachable demeanour
- Flexibility in regards to working schedule - Full time availability preferred
- A minimum of 2 years related work experience

To apply, email your resume and cover letter to melissa@steelelabel.com
Graphic Designer
The Opportunity
We’re looking for a Graphic Designer to help drive the creative direction and vision of the brand. Working within the Marketing & Ecommerce Team, you are highly motivated, extremely competent in the development of multi-faceted creative for dynamic marketing campaigns and thrive in a fast-paced environment. You will support our Content and Marketing team and will conceptualise, execute and design creative assets for e-commerce, social media, marketing projects and overall brand needs. The ideal candidate is sensitive to established brand identity and guidelines and will prioritise and manage projects within design specifications, ensuring that all projects are completed in a high quality and on schedule.

Responsibilities
- Drives the design and execution of all digital creative (homepage, email, marketing assets, social media, special projects, etc)
- Collaborate on social content strategy (instagram, facebook, pinterest, etc.)
- Manage product imagery for web catalogue (selects, editing/retouching)
- Create design concepts for any special web projects (site enhancements)
- Digital & print collateral/ brand imagery & packaging
Provides concepts, designs, and assets appropriate to the use and needs of the artwork; ie: file format
- Assist with the development and output of marketing materials; creatives and updates to various promotional and sales materials such as look books, fit guides, in-house layouts, and brand books
- Assist with digital requirements / daily site uploads and launches – website, email, social layouts and design updates
- Assist commercial needs with collateral updates across web channels, resizing, retouching, image processing
- Assist with organising and archiving all visual and graphic assets, manages graphic library in coordination with the design team

The Ideal Candidate - 3+ years experience in a similar role within the fashion industry
- Highly proficient in the end-to-end design process from concept, development, finished art and roll-out
- Highly proficient across Adobe Creative Suit
- Highly skilled in retouching
- Ability to work under pressure and to tight deadlines
- Ability to work creatively with small team
- Highly organised
- Ability to be hands on as well as strategic
- Strong knowledge of operation and best practice on all areas of graphic design
- Strong communication skills and a true team player

To apply, email your resume and cover letter to monique@steelelabel.com

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