s t e e l e
| Type | Cost | Estimated Time |
|---|---|---|
| US, Canada & Mexico (Express) | $25 AUD for all orders | 4 - 8 Business Days* |
| Asia, Europe, UK & Pacific Islands (Express) | $25 AUD for all orders | 4 - 8 Business Days* |
| Rest of the World (Express) | $25 AUD for all orders | 6 - 10 Business Days* |
| Type | Cost | Estimated Time |
|---|---|---|
| Australia (Standard) | Free on orders over $300 AUD $10 on orders under $300 AUD |
3 - 8 Business Days* |
| Australia (Express) | Free on orders over $400 AUD $12 for orders under $400 AUD |
1 - 3 Business Days* |
| New Zealand (Express) | $25 AUD for all orders | 3 - 5 Business Days* |
All orders are dispatched from our Melbourne Warehouse via Australia Post International Express.
We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.
If you are shopping from Australia or New Zealand, please visit our Australia store HERE.
STEELE ONLINE RETURN POLICY
We want you to be 100% happy with your steele online purchase.
If you need to make a return, you may submit a return of your full price item within 30 days of your online order date for a refund or credit note for exchange.
RETURN CONDITION
Returned items must be in their original condition, unworn, unwashed and with all tags still attached. The items must have been purchased from steelelabel.com.
SALE ITEMS
Items purchased on SALE are not eligible for return and will not be processed for return.
Unauthorised package returns will incur an additional $10 processing fee.
Items purchased using the 10% First Time Subscriber Discount are eligible to return for a credit note or refund within 30 days of your purchase.
HOW TO MAKE A RETURN
Please visit our returns portal to complete your return https://return.auspost.com.au/STEELE
You will need your order number to start the return - this can be found on the order confirmation email you received after placing the order.
Please note, once received by our warehouse, our team require unto 5 business days to process your request. You will receive an email confirming once it has been actioned.
Please include your returns paperwork in your package.
You are responsible for shipping charges to return garments. We recommend you use a trackable prepaid method of return.
Please find a general guide to brand sizing below.You can find the measurements and fit descriptions for each style in the individual product descriptions.
If you have any further questions, please contact our Customer Care Team HERE
We endeavour to dispatch all orders placed before 2pm (AEST) Monday-Friday on the same day. Any orders placed after this cut-off time will be dispatched the following business day.
We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.
Our 20% off selected styles sale is available on selected items only and excludes New Arrivals and Back In Stock products. Our 20% off selected styles sale cannot be backdated to previous purchases.
Our 20% off selected styles sale will run from AEDT 8.00am 06/05/25 until AEDT 8.00AM 09/05/25, while stocks last and/or unless otherwise withdrawn or extended.
RETURNS POLICY
All items purchased in the 20% off selected styles sale are Final Sale and cannot be returned. Returns of final sale items will not be processed. Unauthorised package returns will incur a processing fee.
DISCOUNTS
The First Time Subscriber 10% promotion does not apply on sale products. All prices are final at the time of purchase.
DELIVERY
During this peak sale period, there may be a slight delay in dispatching your order. Due to the nature of the sale, we are unable to combine multiple orders.
SHOPPING CART / PRODUCT HOLDS
Adding a garment to your cart does not reserve the item. Please proceed to payment to secure your favourite styles.
QUESTIONS DURING THE SALE
Contact our customer care team via live chat or email at customercare@steelelabel.com. Customer Care hours are 9.00am – 5.00pm AEST.
Our End of Season Sale is available on selected items only and cannot be backdated to previous purchases.
Our End of Season Sale will run from AEDT 5.00pm 14/07/25 until AEDT 11.59pm 25/07/25, while stocks last and/or unless otherwise withdrawn or extended.
RETURNS POLICY
All items purchased in the End of Season Sale are Final Sale and cannot be returned. Unauthorised package returns will incur a processing fee.
DISCOUNTS
The First Time Subscriber 10% promotion does not apply on sale products. All prices are final at the time of purchase.
DELIVERY
There may be a slight delay in dispatching your order. We cannot combine multiple orders placed during the sale.
SHOPPING CART / PRODUCT HOLDS
Adding a garment to your cart does not reserve it. Proceed to payment to secure items.
QUESTIONS DURING THE SALE
Contact customer care at customercare@steelelabel.com.
We understand you're probably excited to receive your steele purchases soon, so we just wanted to let you know a few things to bear in mind when placing any preorders.
Please note all windows quoted are dispatch windows, meaning your parcel will leave our warehouse within the date window provided.
Preorder Delivery Dates
| Order Date | Style | Size | Dispatch Window |
|---|---|---|---|
| Orders placed from 04.06 | Noemi Coat - Indigo Check | SIZE S, M, L, XL | 5 - 20 JULY |
| Orders placed from 20.06 | Noemi Coat - Indigo Check | SIZE L, XL | 25 JULY - 10 AUG |
| Orders placed from 04.06 | Berte Dress - Indigo Check | ALL SIZES | 5 - 20 JULY |
| Orders placed from 20.06 | Berte Dress - Indigo Check | SIZE M, XL | 25 JULY - 10 AUG |
| Orders placed from 04.06 | Anais Shirt - Seine Stripe | SIZE L, XL | 5 - 20 JULY |
| Orders placed from 16.06 | Zelie Pant - Indigo | SIZE M | 5 - 20 JULY |
| Orders placed from 16.06 | Cecile Dress - Chene Stripe | SIZE L | 5 - 20 JULY |
| Orders placed from 19.06 | Louise Top - Seine Stripe | SIZE M | 25 JULY - 10 AUG |
| Orders placed from 30.06 | Berte Dress - Indigo Check | SIZE XS | 5 - 15 JULY |
| Orders placed from 30.06 | Berte Dress - Indigo Check | SIZE S, M | 25 JULY - 10 AUG |
| Orders placed from 30.06 | Manon Skirt - Seine Stripe | SIZE S, M, L, XL | 25 JULY - 10 AUG |
| Orders placed from 30.06 | Gabrielle Dress - Chene Stripe | SIZE S | 5 - 20 JULY |
| Orders placed from 30.06 | Zelie Pant - Indigo | SIZE XL | 15 - 30 JULY |
| Orders placed from 04.07 | Gabrielle Dress - Chene Stripe | SIZE S | 10 - 25 AUGUST |
| Orders placed from 07.07 | Zelie Jacket - Navy Polka | ALL SIZES | 10 - 25 AUGUST |
More information
When will my order be packed and sent?
We endeavor to dispatch all orders placed before 12pm (AEST) Monday-Friday on the same day. Any orders placed after this cut-off time will be dispatched the following business day.
We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.
How do I track my order?
Once your order has been shipped, we will send you a shipping confirmation email with your tracking number.
To track your order, you can enter your tracking number at Australia Post HERE. You will also receive a text message from Australia Post the day your parcel is due to arrive to choose your delivery option.
Do I have to be at home to receive my order?
In most cases, if your parcel is sent to a home address and no authorised person is available to sign then a card will be left and your parcel will be taken to your local post office.
If your parcel is not collected from your local post office within 10 business days, it will be returned to sender.
Please note that you can specify for your parcel to be left unattended, however steele cannot take any responsibility for parcels that are lost or stolen.
Please ensure you enter your correct mailing address as steele cannot take any responsibility for incorrect delivery addresses and will not reimburse you for the order or shipping costs.
I’ve entered the wrong shipping address!
Please contact our Customer Care team HERE immediately if you have entered the wrong mailing address and we will try our best to redirect it as soon as possible.
Please note that steele can not take any responsibility for incorrect delivery addresses and will not reimburse you for the order or shipping costs.
Do you ship to my country?
We ship to most countries worldwide. Head to our global website HERE if you are shopping from outside of Australia/New Zealand.
Due to Russia's current Customs Authority Restrictions we are unable to send orders to Russia.
Does my order include taxes and duties?
Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country or the country you’re shipping to. The recipient of the shipment is the importer on record in the destination country and is responsible for all Import Fees.
steele has no control over these charges, and cannot predict what they may be. Customs policies vary from country to country; we recommend that you contact your local customers office for further information.
I didn’t receive an order or shipping confirmation email.
Please contact our Customer Care team HERE. if you have not received an order or shipping confirmation email within 2 business days.
Please note that during high volume periods such as sales and holidays, there may be some delays in dispatching orders.
Refused shipments
If you refuse a shipment from steele you are responsible for the original shipping charges, any import fees that incurred on the package, and the cost of returning the package to steele. This amount will be deducted from your merchandise refund.
My package did not arrive!
Please contact our Customer Care team HERE if your package has not arrived. We can help with any problem.