s t e e l e

Type Cost Estimated Time
US, Canada & Mexico (Express) $25 AUD for all orders 4 - 8 Business Days*
Asia, Europe, UK & Pacific Islands (Express) $25 AUD for all orders 4 - 8 Business Days*
Rest of the World (Express) $25 AUD for all orders 6 - 10 Business Days*
Type Cost Estimated Time
Australia (Standard) Free on orders over $300 AUD
$10 on orders under $300 AUD
3 - 8 Business Days*
Australia (Express) Free on orders over $400 AUD
$12 for orders under $400 AUD
1 - 3 Business Days*
New Zealand (Express) $25 AUD for all orders 3 - 5 Business Days*

All orders are dispatched from our Melbourne Warehouse via Australia Post International Express.

We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.

If you are shopping from Australia or New Zealand, please visit our Australia store HERE.

STEELE ONLINE RETURN POLICY

We want you to be 100% happy with your steele online purchase.

If you need to make a return, you may submit a return of your full price item within 30 days of your online order date for a refund or credit note for exchange.

RETURN CONDITION

Returned items must be in their original condition, unworn, unwashed and with all tags still attached. The items must have been purchased from steelelabel.com.

SALE ITEMS

Items purchased on SALE are not eligible for return and will not be processed for return.

Unauthorised package returns will incur an additional $10 processing fee.

Items purchased using the 10% First Time Subscriber Discount are eligible to return for a credit note or refund within 30 days of your purchase.

HOW TO MAKE A RETURN

Please visit our returns portal to complete your return https://return.auspost.com.au/STEELE

You will need your order number to start the return - this can be found on the order confirmation email you received after placing the order.

Please note, once received by our warehouse, our team require unto 5 business days to process your request. You will receive an email confirming once it has been actioned.

Please include your returns paperwork in your package.

You are responsible for shipping charges to return garments. We recommend you use a trackable prepaid method of return.

Please find a general guide to brand sizing below.You can find the measurements and fit descriptions for each style in the individual product descriptions.

If you have any further questions, please contact our Customer Care Team HERE

We endeavour to dispatch all orders placed before 2pm (AEST) Monday-Friday on the same day. Any orders placed after this cut-off time will be dispatched the following business day.

We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.

Seasonal Sale

Our Seasonal Sale is available on selected items only, and excludes New Arrivals and any products tagged as "New In". This promotion cannot be backdated to previous purchases.

Our End of Season Sale will run from AEDT 8.00am 17/09/25 until AEDT 11.59pm 19/09/25, while stocks last and/or unless otherwise withdrawn or extended.

RETURNS POLICY
All items purchased in the Seasonal Sale are Final Sale and cannot be returned. Unauthorised package returns will incur a processing fee.

DISCOUNTS
The First Time Subscriber 10% promotion does not apply on sale products. All prices are final at the time of purchase.

DELIVERY
There may be a slight delay in dispatching your order. We cannot combine multiple orders placed during the sale.

SHOPPING CART / PRODUCT HOLDS
Adding a garment to your cart does not reserve it. Proceed to payment to secure items.

QUESTIONS DURING THE SALE
Contact customer care at customercare@steelelabel.com.

I missed out on shopping during your sale, can you extend the promotion for me?
Unfortunately, we are unable to extend our sale offers beyond the specified start and finish dates and times as advertised.
Can I use the 10% Off First Time Subscriber discount on sale items?
No, this offer cannot be used with any other sale promotions or discount codes. It only applies to full-priced items.

We understand you're probably excited to receive your steele purchases soon, so we just wanted to let you know a few things to bear in mind when placing any preorders.

Please note all windows quoted are dispatch windows, meaning your parcel will leave our warehouse within the date window provided.

Preorder Delivery Dates

Order Date Style Size Dispatch Window
Orders placed from 04.06Noemi Coat - Indigo CheckSIZE S, M, L, XL5 - 20 JULY
Orders placed from 20.06Noemi Coat - Indigo CheckSIZE L, XL25 JULY - 10 AUG
Orders placed from 04.06Berte Dress - Indigo CheckALL SIZES5 - 20 JULY
Orders placed from 20.06Berte Dress - Indigo CheckSIZE M, XL25 JULY - 10 AUG
Orders placed from 04.06Anais Shirt - Seine StripeSIZE L, XL5 - 20 JULY
Orders placed from 16.06Zelie Pant - IndigoSIZE M5 - 20 JULY
Orders placed from 16.06Cecile Dress - Chene StripeSIZE L5 - 20 JULY
Orders placed from 19.06Louise Top - Seine StripeSIZE M25 JULY - 10 AUG
Orders placed from 30.06Berte Dress - Indigo CheckSIZE XS5 - 15 JULY
Orders placed from 30.06Berte Dress - Indigo CheckSIZE S, M25 JULY - 10 AUG
Orders placed from 30.06Manon Skirt - Seine StripeSIZE S, M, L, XL25 JULY - 10 AUG
Orders placed from 30.06Gabrielle Dress - Chene StripeSIZE S5 - 20 JULY
Orders placed from 30.06Zelie Pant - IndigoSIZE XL15 - 30 JULY
Orders placed from 04.07Gabrielle Dress - Chene StripeSIZE S10 - 25 AUGUST
Orders placed from 07.07Zelie Jacket - Navy PolkaALL SIZES10 - 25 AUGUST