FAQs
Shipping
Type | Cost | Estimated time |
---|---|---|
Australia (Standard) | Free on orders over $300AUD $10 on orders under $300AUD |
3-8 Business Days* |
Australia (Express) | Free on orders over $400AUD $12 for orders under $400AUD |
1-3 Business Days* |
New Zealand (Express) | $25AUD | 3-5 Business Days* |
Type | Cost | Estimated time |
---|---|---|
US, Canada & Mexico (Express) | $25AUD | 3-6 Business Days* |
Asia, Europe, UK & Pacific Islands (Express) | $25AUD | 3-6 Business Days* |
All orders are dispatched from our Melbourne Warehouse via Australia Post.
We endeavour to ship all orders placed by 12:00pm AEST same day. Orders placed after this time will be shipped next business day. Track your order HERE via Australia Post.
We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.
If you are shopping from outside Australia or New Zealand, please visit our global store HERE.
CHRISTMAS & HOLIDAY CUT OFF DATES:
To ensure your order arrives in time for Christmas, please make sure to place your order before the following cut-off dates:
Parcel Post (All other states): Order by Friday, 20th December
Parcel Post (WA & NT): Order by Monday, 16th December
Express Post (All other states): Order by Monday, 23rd December
Express Post (WA, NT & TAS): Order by Friday, 20th December
Please be aware that orders placed between the 24th and 27th December may experience a shipping delay of up to 2 business days.
More information
If you need to make a return, you may submit a return of your full price item within 14 days of your online order date for a refund or credit note for exchange.
RETURN CONDITION
Returned items must be in their original condition, unworn, unwashed and with all tags still attached. The items must have been purchased from steelelabel.com.
SALE ITEMS
Items marked as Final Sale are not eligible for return and will not be processed for return.
Unauthorised package returns will incur an additional $10 processing fee.
Items purchased using the 15% First Time Subscriber Discount are eligible to return for a refund or credit note.
HOW TO MAKE A RETURN
Australian customers can submit their return by using our Australia Post return portal HERE or post via your own shipping method to:
steele Returns
82 - 86 Berkshire Rd
Sunshine North VIC 3020
Please include your returns paperwork in your package.
You are responsible for shipping charges to return garments. If processed via our s t e e l e . Australia Post easy returns portal, this will cost $14.95.
We endeavour to dispatch all orders placed before 12pm (AEST) Monday-Friday on the same day. Any orders placed after this cut-off time will be dispatched the following business day.
We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.
We understand you're probably excited to receive your steele pre-order soon. Please find here some helpful info.
Please note all windows quoted are dispatch windows, meaning your parcel will leave our warehouse within the date window provided.
Order Date | Style | Size | DISPATCH WINDOW |
---|---|---|---|
Orders placed from 11.12 | Darlin Tee - Pink | ALL SIZES | 1 - 10 JAN |
Orders placed from 11.12 | Tie Me Up Tank - White | ALL SIZES | 1 - 10 JAN |
Orders placed from 11.12 | Josefina Dress - Animal | ALL SIZES | 1 - 10 JAN |
Orders placed from 23.12 | Amalie Dress - White | SIZE XL | 20 - 30 JAN |
Orders placed from 23.12 | Camila Mini Dress - Red | SIZES S, M, L, XL | 20 - 30 JAN |
Orders placed from 23.12 | Carlita Midi Dress - Yellow Stripe | SIZES S, M, L, XL | 20 - 30 JAN |
Orders placed from 23.12 | Alisa Dress - Navy | ALL SIZES | 10 - 20 JAN |
Orders placed from 27.12 | Isabel Top - Red Gingham | SIZES XS, S, M | 10 - 20 JAN |
Orders placed from 02.01 | Alva Skirt - Navy Gingham | SIZE S, M | 10 - 20 JAN |
Orders placed from 09.01 | Isabel Shorts - Red Gingham | SIZE S | 10 - 20 JAN |
Style | Order Date | Size | DISPATCH WINDOW |
---|---|---|---|
Darlin Tee - Pink | Orders placed from 11.12 | ALL SIZES | 1 - 10 JAN |
Tie Me Up Tank - White | Orders placed from 11.12 | ALL SIZES | 1 - 10 JAN |
Josefina Dress - Animal | Orders placed from 11.12 | ALL SIZES | 1 - 10 JAN |
Amalie Dress - White | Orders placed from 23.12 | SIZE XL | 20 - 30 JAN |
Camila Mini Dress - Red | Orders placed from 23.12 | SIZES S, M, L, XL | 20 - 30 JAN |
Carlita Midi Dress - Yellow Stripe | Orders placed from 23.12 | SIZES S, M, L, XL | 20 - 30 JAN |
Alisa Dress - Navy | Orders placed from 23.12 | ALL SIZES | 10 - 20 JAN |
Isabel Top - Red Gingham | Orders placed from 27.12 | SIZES XS, S, M | 10 - 20 JAN |
Alva Skirt - Navy Gingham | Orders placed from 02.01 | SIZE S, M | 10 - 20 JAN |
Isabel Shorts - Red Gingham | Orders placed from 09.01 | SIZE S | 10 - 20 JAN |