FAQs
Shipping
Type | Cost | Estimated time |
---|---|---|
Australia (Standard) | Free on orders over $300AUD $10 on orders under $300AUD |
3-8 Business Days* |
Australia (Express) | Free on orders over $400AUD $12 for orders under $400AUD |
1-3 Business Days* |
New Zealand (Express) | $25AUD | 3-5 Business Days* |
Type | Cost | Estimated time |
---|---|---|
US, Canada & Mexico (Express) | $25AUD | 3-6 Business Days* |
Asia, Europe, UK & Pacific Islands (Express) | $25AUD | 3-6 Business Days* |
All orders are dispatched from our Melbourne Warehouse via Australia Post.
We endeavour to ship all orders placed by 12:00pm AEST same day. Orders placed after this time will be shipped next business day. Track your order HERE via Australia Post.
We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.
If you are shopping from outside Australia or New Zealand, please visit our global store HERE.
More information
If you need to make a return, you may submit a return of your full price item within 14 days of your online order date for a refund or credit note for exchange.
RETURN CONDITION
Returned items must be in their original condition, unworn, unwashed and with all tags still attached. The items must have been purchased from steelelabel.com.
SALE ITEMS
Items marked as Final Sale are not eligible for return and will not be processed for return.
Unauthorised package returns will incur an additional $10 processing fee.
Items purchased using the 10% First Time Subscriber Discount are eligible to return for a refund or credit note.
HOW TO MAKE A RETURN
Australian customers can submit their return by using our Australia Post return portal HERE or post via your own shipping method to:
steele Returns
82 - 86 Berkshire Rd
Sunshine North VIC 3020
Please include your returns paperwork in your package.
You are responsible for shipping charges to return garments. If processed via our s t e e l e . Australia Post easy returns portal, this will cost $14.95.
We endeavour to dispatch all orders placed before 12pm (AEST) Monday-Friday on the same day. Any orders placed after this cut-off time will be dispatched the following business day.
We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.
We understand you're probably excited to receive your steele pre-order soon. Please find here some helpful info.
Please note all windows quoted are dispatch windows, meaning your parcel will leave our warehouse within the date window provided.
Order Date | Style | Size | DISPATCH WINDOW |
---|---|---|---|
Orders placed from 27.05 | Sidone Vest - Snow | ALL SIZES | 25 JUNE - 15 JULY |
Orders placed from 27.05 | Helene Dress - Flamingo & Natural | ALL SIZES | 25 JUNE - 15 JULY |
Orders placed from 27.05 | Sabrina Shorts - Natural | ALL SIZES | 25 JUNE - 15 JULY |
Orders placed from 27.05 | Sabrina Knit - Natural | ALL SIZES | 25 JUNE - 15 JULY |
Orders placed from 04.06 | Noemi Coat - Indigo Check | SIZE S, M, L, XL | 5 - 20 JULY |
Orders placed from 20.06 | Noemi Coat - Indigo Check | SIZE L, XL | 25 JULY - 10 AUG |
Orders placed from 04.06 | Berte Dress - Indigo Check | ALL SIZES | 5 - 20 JULY |
Orders placed from 20.06 | Berte Dress - Indigo Check | SIZE M, XL | 25 JULY - 10 AUG |
Orders placed from 04.06 | Anais Shirt - Seine Stripe | SIZE L, XL | 5 - 20 JULY |
Orders placed from 16.06 | Zelie Pant - Indigo | SIZE M | 5 - 20 JULY |
Orders placed from 16.06 | Cecile Dress - Chene Stripe | SIZE L | 5 - 20 JULY |
Orders placed from 19.06 | Juliette Dress - Ciel Blue | SIZE L, XL | 25 JULY - 10 AUG |
Orders placed from 19.06 | Louise Top - Seine Stripe | SIZE S, M, L | 25 JULY - 10 AUG |
Orders placed from 30.06 | Berte Dress - Indigo Check | SIZE XS | 5 - 15 JULY |
Orders placed from 30.06 | Berte Dress - Indigo Check | SIZE S, M | 25 JULY - 10 AUG |
Orders placed from 30.06 | Manon Skirt - Seine Stripe | SIZE S, M, L, XL | 25 JULY - 10 AUG |
Orders placed from 30.06 | Gabrielle Dress - Chene Stripe | SIZE XS, S, M | 5 - 20 JULY |
Orders placed from 30.06 | Zelie Pant - Indigo | SIZE XL | 15 - 30 JULY |
Orders placed from 04.07 | Gabrielle Dress - Chene Stripe | SIZE S | 10 - 25 AUGUST |
Orders placed from 07.07 | Zelie Jacket - Navy Polka | SIZE XS, S, M, L, XL | 10 - 25 AUGUST |
Style | Order Date | Size | DISPATCH WINDOW |
---|---|---|---|
Sidone Vest - Snow | Orders placed from 27.05 | ALL SIZES | 25 JUNE - 15 JULY |
Helene Dress - Flamingo & Natural | Orders placed from 27.05 | ALL SIZES | 25 JUNE - 15 JULY |
Sabrina Shorts - Natural | Orders placed from 27.05 | ALL SIZES | 25 JUNE - 15 JULY |
Sabrina Knit - Natural | Orders placed from 27.05 | ALL SIZES | 25 JUNE - 15 JULY |
Noemi Coat - Indigo Check | Orders placed from 04.06 | SIZE S, M, L, XL | 5 - 20 JULY |
Noemi Coat - Indigo Check | Orders placed from 20.06 | SIZE L, XL | 25 JULY - 10 AUG |
Berte Dress - Indigo Check | Orders placed from 04.06 | ALL SIZES | 5 - 20 JULY |
Berte Dress - Indigo Check | Orders placed from 20.06 | SIZE M, XL | 25 JULY - 10 AUG |
Anais Shirt - Seine Stripe | Orders placed from 04.06 | SIZE L, XL | 5 - 20 JULY |
Zelie Pant - Indigo | Orders placed from 16.06 | SIZE M | 5 - 20 JULY |
Cecile Dress - Chene Stripe | Orders placed from 16.06 | SIZE L | 5 - 20 JULY |
Juliette Dress - Ciel Blue | Orders placed from 19.06 | SIZE L, XL | 25 JULY - 10 AUG |
Louise Top - Seine Stripe | Orders placed from 19.06 | SIZE S, M, L | 25 JULY - 10 AUG |
Berte Dress - Indigo Check | Orders placed from 30.06 | SIZE XS | 5 - 15 JULY |
Berte Dress - Indigo Check | Orders placed from 30.06 | SIZE S, M | 25 JULY - 10 AUG |
Manon Skirt - Seine Stripe | Orders placed from 30.06 | SIZE S, M, L, XL | 25 JULY - 10 AUG |
Gabrielle Dress - Chene Stripe | Orders placed from 30.06 | SIZE XS, S, M | 5 - 20 JULY |
Zelie Pant - Indigo | Orders placed from 30.06 | SIZE XL | 15 - 30 JULY |
Gabrielle Dress - Chene Stripe | Orders placed from 04.07 | SIZE S | 10 - 25 AUGUST |
Zelie Jacket - Navy Polka | Orders placed from 07.07 | SIZE XS, S, M, L, XL | 10 - 25 AUGUST |