FAQs
Australia & New Zealand
| Type | Cost | Estimated Time |
|---|---|---|
| Australia (Standard) |
Free on orders over $300 AUD $10 on orders under $300 AUD |
3 - 8 Business Days* |
| Australia (Express) |
Free on orders over $400 AUD $12 for orders under $400 AUD |
1 - 3 Business Days* |
| New Zealand | $25 AUD for all orders | 3 - 5 Business Days* |
International Shipping
| Type | Cost | Estimated Time |
|---|---|---|
| US, Canada & Mexico | $28 USD for all orders | 4 - 8 Business Days* |
| Asia, The Middle East & Pacific Islands | $28 USD for all orders | 4 - 8 Business Days* |
| UK & Europe | £21 GBP / €25 EUR for all orders | 6 - 10 Business Days* |
| Rest of the World | $38–$40 USD for all orders | 6 - 10 Business Days* |
All orders are dispatched from our Melbourne Warehouse via Australia Post International Express.
We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.
Steele Online Return Policy
We want you to love your pieces as much as we love designing them. If your selection isn't quite right, you may return any full price items within 30 days of receipt of your order.
Our online return portal is hosted by Refundid and offers instant refunds, instant exchanges, standard return and return to gift card options. Please note, instant refunds and instant exchanges are only available to customers residing in Australia. To review Refundid's terms and conditions including eligibility criteria, click here.
Return Condition
All returned items must be in original condition, unworn and unwashed, with the original tags attached. If the returned item/s do not meet these conditions, it may be returned to you at an additional charge.
Sale Items & Final Sale Items
Items purchased on sale or using a promotional code are eligible for exchange only.
Items marked final sale are not eligible for return, refund or exchange unless deemed faulty.
Items purchased using the 10% First Time Subscriber discount are eligible for a refund, instant refunds, instant exchanges, and return to gift card options
Return Cost
Return labels are at the expense of the customer and can be purchased via our online returns portal. Return rates may vary depending on your location and will be deducted from your refund amount upon processing your return. Return shipping rates for Australian orders are charged at a flat rate of $12.95. International return rates may vary depending on your location. These will be calculated when processing your return through the portal.
How to make a return
Online purchases must be initiated via our Refundid Return portal. Please visit the returns portal by entering your details below:
Please find a general guide to brand sizing below.You can find the measurements and fit descriptions for each style in the individual product descriptions.
If you have any further questions, please contact our Customer Care Team customercare@steelelabel.com
We endeavour to dispatch all orders placed before 2pm (AEST) Monday-Friday on the same day. Any orders placed after this cut-off time will be dispatched the following business day.
We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.
What is a Pre-Order?
We offer pre-order for a select range of styles. Pre-order allows our customer the ability to secure popular styles before the product arrives. Estimated delivery times are outlined on the product page
When will I be charged for my pre-order?
Payment is collected in full at the time of checkout. By completing your pre-order, you are securing your item and the pre-order is confirmed.
When will my pre-order arrive / what is the estimated release date?
Estimated dispatch timeframes are listed on each product page. Please note that these dates reflect when your order is expected to leave our warehouse, not the final delivery date. Actual delivery times will vary depending on your location and chosen shipping method
How will I be notified when my order ships?
A confirmation email with tracking details will be sent once the pre-order style has been dispatched. Please note, any non pre-order styles will be dispatched separately and with priority.
Can I combine my pre-order with other items in one shipment?
Yes, however any non pre-order / in stock styles will be dispatched separately and with priority. If you wish to receive both items together, we may be able to assist provided your order has not yet been dispatched. We recommend getting in touch with us as soon as possible to avoid any delays.
Can I make changes to my pre-order?
We're unable to make some changes to pre-orders once they have been placed. If you'd like to update your size or any order details, our team is happy to help - please reach out to us at customercare@steelelabel.com and we'll arrange a cancellation so you can place a new pre-order with the correct item or size.
If you need to update your shipping address, we may be able to assist provided your order has not yet been dispatched. We recommend getting in touch with us as soon as possible to avoid any delays.
What is the return/refund policy for pre-ordered items?
Pre-ordered items are eligible for a return in line with our standard return policy. All full-price items can be returned for a refund or store credit within 30 days of receiving your order.
Who do I contact if I have an issue with my pre-order?
Our customer care team is here to help. If you have any questions or concerns about your pre-order, please don't hesitate to reach out to us at customercare@steelelabel.com and we'll get back to you as soon as we can
More information
30% Off Sitewide Promotion
Our 30% Off Sitewide Sale will run from 7.00am AEDT 10/11/26 until 7.00am 12/11/26 AEDT, while stocks last and/or unless otherwise withdrawn or extended. Enter your promotional code at checkout to apply the discount. Valid on all styles available online, including pre-order styles.
RETURNS POLICY
All items purchased during the sale are eligible for an exchange only. We are unable to offer refunds or store credits on items during the promotional period.
DISCOUNTS
This promotion cannot be used in conjunction with any other offer, including the First Time Subscriber and cannot be backdated to previous purchases. All prices are final at the time of purchase.
ORDER CHANGES AND CANCELLATIONS
Due to the high volume of orders and the speed at which they are picked, packed and sent, we are unable to make any changes to or cancel orders during the sale.
DELIVERY
During this peak sale period, please allow up to 2 additional business days for your order to be processed and dispatched.
SHOPPING CART/PRODUCT HOLDS
Please note that adding a garment to your cart does not reserve the item. Please proceed to payment to secure your favourite styles.
CUSTOMER CARE
Please contact our customer care team via live chat, or email customercare@steelelabel.com with any questions or feedback you may have during the sale.
Christmas Shipping
All orders placed prior to 12:00 AEST on Wednesday 23nd of December will be shipped by this day.
This excludes items on pre-order.Orders placed after 12:00pm AEST on Wednesday 23rd December will be shipped on Tuesday 29th December. This excludes items on pre-order.
CHRISTMAS SHIPPING CUT OFF TIMES
AUSTRALIA
Regular Post
VIC / NSW / QLD - 21st December.
NT / WA / TAS - 14th December to receive your order before Christmas.
Express Post
VIC / NSW / QLD - Wednesday 23rd December.
NT / WA / TAS - Monday 21st December to receive your order before Christmas.
INTERNATIONAL
International Express - orders to be placed by 16th December to receive your order before Christmas
When will my order be packed and sent?
We endeavor to dispatch all orders placed before 12pm (AEST) Monday-Friday on the same day. Any orders placed after this cut-off time will be dispatched the following business day.
We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.
How do I track my order?
Once your order has been shipped, we will send you a shipping confirmation email with your tracking number.
To track your order, you can enter your tracking number at Australia Post HERE. You will also receive a text message from Australia Post the day your parcel is due to arrive to choose your delivery option.
Do I have to be at home to receive my order?
In most cases, if your parcel is sent to a home address and no authorised person is available to sign then a card will be left and your parcel will be taken to your local post office.
If your parcel is not collected from your local post office within 10 business days, it will be returned to sender.
Please note that you can specify for your parcel to be left unattended, however steele cannot take any responsibility for parcels that are lost or stolen.
Please ensure you enter your correct mailing address as steele cannot take any responsibility for incorrect delivery addresses and will not reimburse you for the order or shipping costs.
I’ve entered the wrong shipping address!
Please contact our Customer Care team HERE immediately if you have entered the wrong mailing address and we will try our best to redirect it as soon as possible.
Please note that steele can not take any responsibility for incorrect delivery addresses and will not reimburse you for the order or shipping costs.
Do you ship to my country?
We ship to most countries worldwide. Shipping rates and estimated delivery times vary by region and will be displayed at checkout.
If you have any questions about shipping to your location, please contact our Customer Care team at customercare@steelelabel.com and we’ll be happy to help.
Does my order include taxes and duties?
For our US customers, all prices are inclusive of US duties and tariffs.
For the rest of the world, please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country or the country you’re shipping to. The recipient of the shipment is the importer on record in the destination country and is responsible for all Import Fees.
steele has no control over these charges, and cannot predict what they may be. Customs policies vary from country to country; we recommend that you contact your local customers office for further information.
I didn’t receive an order or shipping confirmation email.
Please contact our Customer Care team HERE. if you have not received an order or shipping confirmation email within 2 business days.
Please note that during high volume periods such as sales and holidays, there may be some delays in dispatching orders.
Refused shipments
If you refuse a shipment from steele you are responsible for the original shipping charges, any import fees that incurred on the package, and the cost of returning the package to steele. This amount will be deducted from your merchandise refund.
What is your return policy for promotions?
Items purchased using a promotional discount code are considered final sale and are not eligible for a refund, exchange or credit note unless deemed faulty. This excludes the first time 10% off subscriber discount.