FAQs
Shipping
Type | Cost | Estimated time |
---|---|---|
Australia (Standard) | Free on orders over $250AUD $10 on orders under $250AUD |
3-8 Business Days* |
Australia (Express) | Free on orders over $400AUD $12 for orders under $400AUD |
1-3 Business Days* |
New Zealand (Express) | Free on orders over $300AUD $20 for orders under $300AUD |
4-8 Business Days* |
Type | Cost | Estimated time |
---|---|---|
US, Canada & Mexico (Express) | Free on orders over $400AUD $25AUD for orders under $400AUD |
4-7 Business Days* |
Asia, Europe, UK & Pacific Islands (Express) | Free on orders over $400AUD $25AUD for orders under $400AUD |
4-7 Business Days* |
Rest of the World (Express) | Free on orders over $500AUD $40AUD for orders under $500AUD |
4-7 Business Days* |
HOLIDAY SHIPPING
Delivery times are estimates only. Please allow for delays around the holiday period and refer to Australia Post website HERE for more information.
All orders are dispatched from our Melbourne Warehouse via Australia Post. Track your order HERE via Australia Post.
We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.
If you are shopping from outside Australia or New Zealand, please visit our global store HERE.
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Information
STEELE ONLINE RETURN POLICY
We want you to be 100% happy with your steele online purchase.
If you need to make a return, you may submit a return of your full price item within 14 days of your online order date for a refund or credit note for exchange.
Please include your returns paperwork in your package.
RETURN CONDITION
Returned items must be in their original condition, unworn, unwashed and with all tags still attached.
The items must have been purchased from the steelelabel.com or s t e e l e . HOUSE.
SALE ITEMS
Sale items or items purchased with a discount code (excluding the 15% First Time Subscriber Discount, 15% Off Two-Piece Sets Promotion and 15% Off Match With Your M I N I . Discount) are not eligible for return or exchange. Returns of sale items will not be processed. Unauthorised package returns will incur an additional $10 processing fee.
HOW TO MAKE A RETURN
To submit your return, use our return portal HERE or post to us at:
steele Returns
733 Glenferrie Road
Hawthorn VIC 3122
Please include your returns paperwork in your package.
RETURNS SHIPPING COST
You are responsible for shipping charges to return garments.
If processed via our steele Australia Post easy returns portal, this will cost $13.10.
STEELE HOUSE BOUTIQUE RETURNS
Purchases made in store can be returned within 14 days from the original purchase date for an exchange or credit note.
You may return your online purchase back to online or s t e e l e . HOUSE. Purchases made online can be returned to our store within 14 days from the original purchase date for an exchange only.
We endeavour to dispatch all orders placed before 2pm (AEST) Monday-Friday on the same day. Any orders placed after this cut-off time will be dispatched the following business day.
We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.
We understand you're probably excited to receive your steele pre-order soon. Please find here some helpful info.
Please note all windows quoted are dispatch windows, meaning your parcel will leave our warehouse within the date window provided.
Order Date | Style | Size | DISPATCH WINDOW |
---|---|---|---|
Orders placed from 08/02 | Kona Polo - Golden Hour | M, L, XL | 10 APR - 20 APR |
Orders placed from 08/02 | Lucia Skirt - Golden Hour | M, L, XL | 10 APR - 20 APR |
Style | Order Date | Size | DISPATCH WINDOW |
---|---|---|---|
Kona Polo - Golden Hour | Orders placed from 08/02 | M, L, XL | 10 APR - 20 APR |
Lucia Skirt - Golden Hour | Orders placed from 08/02 | M, L, XL | 10 APR - 20 APR |