FAQs
Shipping
Type | Cost | Estimated time |
---|---|---|
Australia (Standard) | Free on orders over $300AUD $10 on orders under $300AUD |
3-8 Business Days* |
Australia (Express) | Free on orders over $400AUD $12 for orders under $400AUD |
1-3 Business Days* |
New Zealand (Express) | $25AUD | 3-5 Business Days* |
Type | Cost | Estimated time |
---|---|---|
US, Canada & Mexico (Express) | $25AUD | 3-6 Business Days* |
Asia, Europe, UK & Pacific Islands (Express) | $25AUD | 3-6 Business Days* |
All orders are dispatched from our Melbourne Warehouse via Australia Post.
We endeavour to ship all orders placed by 12:00pm AEST same day. Orders placed after this time will be shipped next business day. Track your order HERE via Australia Post.
We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.
If you are shopping from outside Australia or New Zealand, please visit our global store HERE.
More information
If you need to make a return, you may submit a return of your full price item within 14 days of your online order date for a refund or credit note for exchange.
RETURN CONDITION
Returned items must be in their original condition, unworn, unwashed and with all tags still attached. The items must have been purchased from steelelabel.com.
SALE ITEMS
Items marked as Final Sale are not eligible for return and will not be processed for return.
Unauthorised package returns will incur an additional $10 processing fee.
Items purchased using the 15% First Time Subscriber Discount are eligible to return for a refund or credit note.
HOW TO MAKE A RETURN
Australian customers can submit their return by using our Australia Post return portal HERE or post via your own shipping method to:
steele Returns
82 - 86 Berkshire Rd
Sunshine North VIC 3020
Please include your returns paperwork in your package.
You are responsible for shipping charges to return garments. If processed via our s t e e l e . Australia Post easy returns portal, this will cost $14.95.
We endeavour to dispatch all orders placed before 12pm (AEST) Monday-Friday on the same day. Any orders placed after this cut-off time will be dispatched the following business day.
We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.
We understand you're probably excited to receive your steele pre-order soon. Please find here some helpful info.
Please note all windows quoted are dispatch windows, meaning your parcel will leave our warehouse within the date window provided.
Order Date | Style | Size | DISPATCH WINDOW |
---|---|---|---|
Orders placed from 28.01 | Alba Shirt - Yellow stripe | ALL SIZES | 15 - 30 MAR |
Orders placed from 24.02 | Alba Shirt - Yellow Stripe | SIZE S, M | 15 - 30 APRIL |
Orders placed from 25.05 | Luz Corset Top - Noir Gingham | ALL SIZES | 1 - 15 APRIL |
Orders placed from 25.03 | Alva Skirt - Noir Gingham | ALL SIZES | 1 - 15 APRIL |
Orders placed from 11.04 | Luz Corset Top - Noir Gingham | SIZE S | 30 APR - 15 MAY |
Orders placed from 11.04 | Camila Dress - Noir Gingham | SIZES XS, S, M | 30 APR - 15 MAY |
Orders placed from 11.04 | Alba Shirt - Pink Floss Stripe | SIZE XS, S, M, L | 30 APR - 15 MAY |
Orders placed from 23.04 | Elsa Jacket - Polka | ALL SIZES | 1 - 10 May |
Orders placed from 23.04 | Elsa Pant - Polka | ALL SIZES | 1 - 10 MAY |
Orders placed from 23.04 | Ella Mini Dress - Blush | ALL SIZES | 1 - 10 MAY |
Orders placed from 23.04 | Ella Pant - Blush | ALL SIZES | 1 - 10 MAY |
Orders placed from 23.04 | Lucielle Jacket - Midnight Check | ALL SIZES | 1 - 10 MAY |
Orders placed from 23.04 | Blanca Knit - Cherry Stripe | ALL SIZES | 1 - 10 MAY |
Orders placed from 23.04 | Lucia Cardigan - Noir | ALL SIZES | 1 - 10 MAY |
Orders placed from 23.04 | Billie Tee | ALL SIZES | 1 - 10 MAY |
Orders placed from 23.04 | Ella tee - Petal | ALL SIZES | 1 - 10 MAY |
Orders placed from 23.04 | Lena Tee | ALL SIZES | 1 - 10 MAY |
Style | Order Date | Size | DISPATCH WINDOW |
---|---|---|---|
Alba Shirt - Yellow stripe | Orders placed from 28.01 | ALL SIZES | 15 - 30 MAR |
Alba Shirt - Yellow Stripe | Orders placed from 24.02 | SIZE S, M | 15 - 30 APRIL |
Luz Corset Top - Noir Gingham | Orders placed from 25.05 | ALL SIZES | 1 - 15 APRIL |
Alva Skirt - Noir Gingham | Orders placed from 25.03 | ALL SIZES | 1 - 15 APRIL |
Luz Corset Top - Noir Gingham | Orders placed from 11.04 | SIZE S | 30 APR - 15 MAY |
Camila Dress - Noir Gingham | Orders placed from 11.04 | SIZES XS, S, M | 30 APR - 15 MAY |
Alba Shirt - Pink Floss Stripe | Orders placed from 11.04 | SIZE XS, S, M, L | 30 APR - 15 MAY |
Elsa Jacket - Polka | Orders placed from 23.04 | ALL SIZES | 1 - 10 May |
Elsa Pant - Polka | Orders placed from 23.04 | ALL SIZES | 1 - 10 MAY |
Ella Mini Dress - Blush | Orders placed from 23.04 | ALL SIZES | 1 - 10 MAY |
Ella Pant - Blush | Orders placed from 23.04 | ALL SIZES | 1 - 10 MAY |
Lucielle Jacket - Midnight Check | Orders placed from 23.04 | ALL SIZES | 1 - 10 MAY |
Blanca Knit - Cherry Stripe | Orders placed from 23.04 | ALL SIZES | 1 - 10 MAY |
Lucia Cardigan - Noir | Orders placed from 23.04 | ALL SIZES | 1 - 10 MAY |
Billie Tee | Orders placed from 23.04 | ALL SIZES | 1 - 10 MAY |
Ella tee - Petal | Orders placed from 23.04 | ALL SIZES | 1 - 10 MAY |
Lena Tee | Orders placed from 23.04 | ALL SIZES | 1 - 10 MAY |