FAQs
Shipping
Type | Cost | Estimated time |
---|---|---|
Australia (Standard) | Free on orders over $250AUD $10 on orders under $250AUD |
3-8 Business Days* |
Australia (Express) | Free on orders over $400AUD $12 for orders under $400AUD |
1-3 Business Days* |
New Zealand (Express) | Free on orders over $300AUD $20 for orders under $300AUD |
4-8 Business Days* |
Type | Cost | Estimated time |
---|---|---|
US, Canada & Mexico (Express) | Free on orders over $400AUD $25AUD for orders under $400AUD |
4-7 Business Days* |
Asia, Europe, UK & Pacific Islands (Express) | Free on orders over $400AUD $25AUD for orders under $400AUD |
4-7 Business Days* |
Rest of the World (Express) | Free on orders over $500AUD $40AUD for orders under $500AUD |
4-7 Business Days* |
All orders are dispatched from our Melbourne Warehouse via Australia Post. Track your order HERE via Australia Post.
We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.
If you are shopping from outside Australia or New Zealand, please visit our global store HERE.
MORE
Information
STEELE ONLINE RETURN POLICY
We want you to be 100% happy with your steele online purchase.
If you need to make a return, you may submit a return of your full price item within 14 days of your online order date for a refund or credit note for exchange.
Please include your returns paperwork in your package.
RETURN CONDITION
Returned items must be in their original condition, unworn, unwashed and with all tags still attached.
The items must have been purchased from the steelelabel.com or s t e e l e . HOUSE.
SALE ITEMS
Discounted items purchased on sale are not eligible for return. All items purchased from the 'Sale' section of the website are final sale and will not be processed for return. Unauthorised package returns will incur an additional $10 processing fee.
Items that are purchased with a promotional code are eligible to return for a credit note only.
Items purchased using the 15% First Time Subscriber Discount, 15% Off Two-Piece Sets Promotion and 15% Off Match With Your M I N I . discount are eligible to return for a credit note or refund within 14 days of your purchase.
HOW TO MAKE A RETURN
To submit your return, use our return portal HERE or post to us at:
steele Returns
733 Glenferrie Road
Hawthorn VIC 3122
Please include your returns paperwork in your package.
RETURNS SHIPPING COST
You are responsible for shipping charges to return garments.
If processed via our steele Australia Post easy returns portal, this will cost $13.10.
STEELE HOUSE BOUTIQUE RETURNS
Purchases made in store can be returned within 14 days from the original purchase date for an exchange or credit note.
You may return your online purchase back to online or s t e e l e . HOUSE. Purchases made online can be returned to our store within 14 days from the original purchase date for an exchange only.
We endeavour to dispatch all orders placed before 2pm (AEST) Monday-Friday on the same day. Any orders placed after this cut-off time will be dispatched the following business day.
We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.
We understand you're probably excited to receive your steele pre-order soon. Please find here some helpful info.
Please note all windows quoted are dispatch windows, meaning your parcel will leave our warehouse within the date window provided.
Order Date | Style | Size | DISPATCH WINDOW |
---|---|---|---|
Orders placed from 22.09 | Eadie Dress - Pink Check | XL | 25 OCT - 31 OCT |
Style | Order Date | Size | DISPATCH WINDOW |
---|---|---|---|
Eadie Dress - Pink Check | Orders placed from 22.09 | XL | 25 OCT - 31 OCT |