FAQs
Shipping
Type | Cost | Estimated time |
---|---|---|
Australia (Standard) | Free on orders over $300AUD $10 on orders under $300AUD |
3-8 Business Days* |
Australia (Express) | Free on orders over $400AUD $12 for orders under $400AUD |
1-3 Business Days* |
New Zealand (Express) | Free on orders over $350AUD $20 for orders under $350AUD |
3-5 Business Days* |
Type | Cost | Estimated time |
---|---|---|
US, Canada & Mexico (Express) | Free on orders over $400AUD $25AUD for orders under $400AUD |
3-6 Business Days* |
Asia, Europe, UK & Pacific Islands (Express) | Free on orders over $400AUD $25AUD for orders under $400AUD |
3-6 Business Days* |
Rest of the World (Express) | Free on orders over $500AUD $40AUD for orders under $500AUD |
5-7 Business Days* |
All orders are dispatched from our Melbourne Warehouse via Australia Post. Track your order HERE via Australia Post.
We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.
If you are shopping from outside Australia or New Zealand, please visit our global store HERE.
More information
If you need to make a return, you may submit a return of your full price item within 14 days of your online order date for a refund or credit note for exchange.
RETURN CONDITION
Returned items must be in their original condition, unworn, unwashed and with all tags still attached. The items must have been purchased from steelelabel.com.
SALE ITEMS
Items marked as Final Sale are not eligible for return and will not be processed for return.
Unauthorised package returns will incur an additional $10 processing fee.
Items purchased using the 15% First Time Subscriber Discount and 15% Off Two-Piece Sets Promotion are eligible to return for a refund or credit note.
HOW TO MAKE A RETURN
Australian customers can submit their return by using our Australia Post return portal HERE or post via your own shipping method to:
steele Returns
L 1 / 129 Lower Plenty Road
Rosanna VIC 3084
Please include your returns paperwork in your package.
You are responsible for shipping charges to return garments. If processed via our s t e e l e . Australia Post easy returns portal, this will cost $14.95.
We endeavour to dispatch all orders placed before 2pm (AEST) Monday-Friday on the same day. Any orders placed after this cut-off time will be dispatched the following business day.
We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.
We understand you're probably excited to receive your steele pre-order soon. Please find here some helpful info.
Please note all windows quoted are dispatch windows, meaning your parcel will leave our warehouse within the date window provided.
Order Date | Style | Size | DISPATCH WINDOW |
---|---|---|---|
Orders placed from 10.09 | Daniella Pant - Cerulean Check | ALL SIZES | 10 NOV - 20 NOV |
Style | Order Date | Size | DISPATCH WINDOW |
---|---|---|---|
Daniella Pant - Cerulean Check | Orders placed from 10.09 | ALL SIZES | 10 NOV - 20 NOV |